Frequently asked questions
Quick answers to what our customers ask most.
How do I find the nearest branch or service point?
Open the Branches or Find us page, press “Nearest branch to me” and allow location access; branches and service points are sorted by distance with call and directions buttons. You can also search by governorate and street.
What is the customer service number?
Our toll-free number is 8002800. You can also reach us on WhatsApp or through the Contact us page.
How can I check whether I have an uncollected transfer?
Use the official Nasser Express inquiry tool: https://lte.alnasserexchange.info
Can I send and receive international transfers?
Yes. Through the Nasser Express network to and from every country in multiple currencies, and via Western Union, MoneyGram and Ria, with a free SMS when a transfer arrives or is collected.
What is the Cash wallet?
An electronic account from Al-Nasser that lets you transfer money, pay for purchases and bills, top up credit, and withdraw or deposit through agents and service points, with or without internet (SMS).
Which bills can I pay?
Yemen Mobile, YOU and SabaFon credit and bundles, landline, home internet (ADSL, fibre, 4G), AdenNet, water and electricity, at our branches or with the Cash wallet.
How do I become an Al-Nasser agent?
Use the Become an agent page: fill in your details and activity type and attach your licence as a PDF. The compliance team will contact you after reviewing the request.
Didn't find your answer?
Message us and our customer care team will reply.
